If you’ve been redirected to this site, or ended up here unexpectedly, don’t panic: there’s likely to be a good reason.

Whenever we’re undertaking essential work that we know will result in a website or service being taken offline for a considerable period of time, we won’t put up a “page not found” message – or something equally bamboozling and completely unfriendly.

Instead, we’ll redirect you to this website so we can:
1. Let you know exactly what’s going on (and why); and
2. Keep you updated with what’s happening

We firmly believe in transparency in the way that we operate – and that’s why we explain our processes clearly.

You can check our current support incidents here and report an issue here.