I’ve been made aware earlier today that some clients may not have received their latest invoices.
Firstly, I’d like to apologise for any inconvenience caused by this.
The system I use is fully-automated, producing and emailing invoices as-and-when specified. This system has been in place for over two years and has never failed in this manner.
I will be spending however long is necessary to review the system and processes in place to not only learn from the experience, but also to improve the service being delivered. I will also be taking the opportunity to make some adjustments to the finer details, providing a better user experience for my clients.
In the meantime, clients can continue to access the client portal and view project status, tasks, account statements and invoices. Whilst emails haven’t been sent out to clients, invoices have been produced and these can be viewed at any time by logging into the portal.
Any questions on the issues raised here should be directed through the appropriate support ticket system within the portal itself.
Once again, my apologies for any inconvenience caused during this time.