In the early hours of Wednesday morning, our server monitors reported an issue with our US-based server.
The on-site technical team responded immediately to the situation and, following a ‘reboot’, the server failed to power back on.
All websites hosted on this server were relocated temporarily, to ensure continuity of service and avoid major disruption.
After identifying the underlying issue and getting the server powered up, during testing it became obvious there were further issues around the IP address associated with the server.
In the early hours of Thursday 7th February, testing was completed and the IP-issue resolved resulting in the server going back ‘online’. Subsequently, all websites were transferred back to the US server.