Meir Digital

Status and Service Updates

April Maintenance

Throughout the Easter period, a number of systems within the portfolio will go through a maintenance schedule.

There are a number of changes planned that will result in a more streamlined, efficient mode of operation as our workload begins to increase; these adjustments will result in better management of these loads with a reduction in issues encountered by ourselves and clients alike.

There may be times throughout the Easter period until the end of April, where a website or service is temporarily unavailable or restricted. We apologise in advance for any inconvenience caused, but hope you understand that the work being undertaken now is to ensure longevity in the systems we manage.

Wishing all of our clients a very Happy Easter.

Service Outage: US Data Centre

In the early hours of Wednesday morning, our server monitors reported an issue with our US-based server.

The on-site technical team responded immediately to the situation and, following a ‘reboot’, the server failed to power back on.

All websites hosted on this server were relocated temporarily, to ensure continuity of service and avoid major disruption.

After identifying the underlying issue and getting the server powered up, during testing it became obvious there were further issues around the IP address associated with the server.

In the early hours of Thursday 7th February, testing was completed and the IP-issue resolved resulting in the server going back ‘online’. Subsequently, all websites were transferred back to the US server.

Scheduled Maintenance: Client Portal

Through February, I will be working on the redevelopment and redeployment of the client portal.

There may be occasions where clients are unable to login to the portal due to the changes taking place. These times will be kept to a minimum and, where possible, will occur outside of usual business operating hours.

I apologise in advance for any inconvenience this may cause.

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